Return and replacement

Conditions for return

1. Customers who have purchased a product from the e-shop and received it through courier company Econt have the right to refuse the purchased products in the following cases:

  • during transport, the goods are damaged;
  • the delivered product(s) clearly do not correspond to the order placed by the customer;
    • the above mentioned cases are carried out within 3 days from the moment of delivery.
  • in the cases provided for in Article 55(2) of the Basic Regulation, the commission shall, in accordance with the procedure laid down in Article 55(1) of the 1 of the CPA, the buyer may exercise his right within 14 days, to give up the ordered goods in case there are reasonable reasons for doing so in writing and declares that the goods have not been used and her original packaging has not been violated. The return of the goods under this point is at the expense of the buyer!
  • if the price to be paid does not correspond to the price of the order.

2. If the goods you purchased do not meet your expectations and the cases listed in item 1, you can return or replace it by first notifying us. Notification is made using the contact form available on our website or by e-mail: petra@handmadebypetra.com.

3. The return of the goods is done through the courier company Econt. Delivery time: 14 days from the date of delivery.

4. The return procedure is as follows:

4.1. Use the contact form of the website to notify us of the refusal within the time limit set for return.

4.2, If you have paid for the goods with cash on delivery, you must return the cash on delivery shipment to us, which we will pay within 7 working days and receive your money at the address you specified for receipt.

4.3, If you have paid by card – you will receive your money back via transfer to the same bank account.

5. Customers who have benefited from the review and test service have the right to refuse a product already at the offices of the courier company "Econt" or the courier. The cost of return is at the expense of the customer.

6. Returned goods must meet the following mandatory conditions:

  • Be in their original packaging and not disturb their commercial appearance (torn packaging, removed labels, missing parts, etc.).
  • Be accompanied by all documents accompanying the delivery and the goods, including an invoice.

7. Exercising the right of return through another courier company or in a manner other than the instructions above will NOT BE RESPECTED.

8. Requests are serviced within 7 working days.

This document was last updated on 16 December 2020.